Ford's customer satisfaction has been in steady decline since 2010. MyFord Touch was also released in 2010. This is not a coincidence. The system was Ford's attempt at an all-in-one, in-dash communication and entertainment system. What owne…
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Emphasis on intended because the system is well-known for failures. While a glitchy navigation system is an inconvenience, a proposed class-action lawsuit says the system can be dangerous in how it limits access to basic vehicle functions.
“Ford is on the receiving end of a proposed class-action lawsuit filed in a California court. The lawsuit claims the system is a safety hazard because it often fails and can cause serious problems with the defroster and rear-view camera.”
Common complaints about MyFord Touch include a terrible navigation experience, rear-view camera failure, issues controlling the temperature, no way to turn on the defroster, and more.
keep reading article "MyFord Touch Complaints May Finally Get Their Day in Court"